The settings for your account in SendPro can be found in the left menu under Setup > Settings.
Under settings you have multiple sections:
Account settings
On this page you can change several settings that have impact on the behavior of your messages and the way information is displayed in your dashboard.
Template locale
The template locale affects how specific information is formatted in your Freemarker/HTML templates. For example, it determines how numbers, dates, times, and currencies are displayed.
If needed, you can override this setting directly in your template by using the <#setting> directive.
Time zone
The time zone settings adjust the times that are shown in your dashboard. An example of this is the submitted date and time in your reports.
Please note that changing the account time zone affects time related settings such as existing schedule FlowSteps.
Default return-path domain (premium function)
The default return-path is an option that can be used to override the domain return.flowmailer.net. This can be used if you have your own or another system in place to handle bounces.
Default web domain (premium function)
Like the default, the return-path domain is an option that can be used to override the web domain. This domain is used for click and open tracking if you have your own systems in place to handle click tracking.
Only allow sending email to recipients on whitelist (premium function)
This setting is especially useful for test accounts, as it limits the addresses your account can successfully send messages to. You can whitelist either a full email address or an entire domain.
Please note that users from this account are always automatically included on the whitelist.
If an email or domain is not placed on the whitelist and this option is disabled, you will see a discarded event pop-up in the timeline of your messages. Stating that it is discard due to not being placed on the whitelist.
Fallback Sender Address
The fallback sender address is used when a domain has not been properly set up. By adding a fallback sender address, emails will be sent from the fallback domain instead - ensuring delivery rather than being blocked.
This option is particularly useful if your organization works with multiple domains or customer domains that you do not manage, especially when successful delivery is critical.
Make sure the domain used for the fallback sender address is fully configured to avoid delivery issues.
In the input field email address you can enter the email address you want to use as a fallback sender. It is optional to overwrite the sender name, the name of the sender you see in your email client, if that suits your business case.
To enable the recipient to answer back to the original sender, you can enable the setting Set Reply-To header if fallback is used. This adds an reply-to header to the message to make sure, when a recipient clicks on reply, it ends up at the original sender.
Data Retention
Decide how long you want to archive your messages.There are two options for data retention:
· Message details: Save only metadata (such as headers and time stamps)
· Messagearchive: Saves the entire message with all of its original content (ideally for web versions)
Warning
Changing maximum retention times will also affect existing messages.
More information:
➡️Flowstep: Archive
Message details
The message details contain metadata like the subject, sender and source that has submitted the message. The details are saved for a minimum of 3 months. You can choose between 3 months, 6 months, 1 year and 3 years if you have a Premium account. For Basic accounts the metadata will be saved for a period of 90 days.
Message archive
The message archive stores the full content of an email, including any submitted or extracted data and attachments. The exact content depends on where the Archive flowstep is placed in your flow. Emails are only archived if the Archive flowstep is included in your flow(s).
Archiving an email allows you to:
- Download the .eml file
- Create a sample
- Resend the message
By default, messages are archived for a minimum of 1 month. You can choose to extend this to 3 months, 6 months, or 1 year. This is a global setting, but you can override it for specific flows by adjusting the value in the Archive flowstep.
If you need to store an email for longer than 1 year, you can download it manually or use the SendPro API to retrieve archived messages and attachments.